Casebooks
Casebooks contain a sample of the outcomes that we achieve for Queenslanders through our investigations.
Case studies are a tool for shared learning that help build greater knowledge in agencies to improve decision-making and administrative processes.
We have included an ‘Ombudsman insight’ alongside many of the case studies, noting issues such as the importance of providing clear reasons for decisions, conducting genuine reviews of decisions, and keeping records.
Helping agencies to improve decision-making:
We also publish Perspectives and Community Perspective. These newsletters are tailored to specific groups and provide more news, tips and advice on good decision-making and complaint management. Inspector’s News provides updates from the Inspector of Detention Services.
Subscribe to receive these newsletters.