Our Office has a number of key initiatives to improve public administration.

	We conduct Good Decisions Training for State and local government agencies to help officers make and record better administrative decisions.
	Our Complaints Management Training helps frontline complaint/customer service officers and internal review officers to manage complaints more effectively.
	Our Complaints Management Program helps agencies develop effective complaints management systems.
	We are an industry partner for the Whistling While They Work Project, a national research project focusing on whistleblower protection trends and practices.
	Our Perspective newsletters inform the public sector about our administrative improvement activities and provide tips and advice on decision-making, recordkeeping and complaint handling.