Even the most effectively managed public agency will find that things go wrong from time to time. When that happens, the community needs an avenue to seek redress.

Administrative justice is one of our core roles - our reason for existing as an organisation. We provide an effective mechanism to help the community resolve issues they may have with administrative decisions or actions.

People have the right to question decisions affecting them, whether they voice their concerns directly to the agency responsible for the decision or to the Queensland Ombudsman.

When things go seriously wrong, we can investigate and make recommendations to ensure that significant issues are addressed.

Efficiency in complaints handling

We usually try to resolve complaints using informal resolution processes. This involves talking to the agency concerned, seeking documents and negotiating with the involved parties to resolve the complaint.

This approach often provides complainants and agencies with a faster outcome and means the agency does not need to prepare exhaustive formal reports or engage in lengthy formal correspondence that may cause an investigation to drag out unnecessarily.