From November 2007, State government departments and agencies were required to have complaints management systems in place that addressed the requirements of Directive 13/06 Complaints Management Systems released by the Public Service Commissioner in November 2006 . The Local Government Act 1993 provides similar requirements for local government bodies.
 
To help agencies comply with the Directive’s requirements, we held a series of Complaints Management Workshops in August and September 2007. These materials have been compiled into a complete document as an additional resource for agencies.

Complaints Management Workshop Material (PDF format 1,300k)

Material last updated in January 2008