The following suite of tools will help you to improve and implement your agency’s complaints management policies and procedures. These resources have been developed as part of our Complaints Management Project.
CMP Agency Self-Audit Toolkit Complaints Management Workshop Material (Directive 13/06) Database elements for your CMS
Developing Effective Complaints Management Policy and Procedures Effective Complaints Management Fact Sheet Series Effective Complaints Management Self-Audit Checklist
Complaints Management Project Phase 1 Report Complaints Management links