This section of our website introduces the role of the Queensland Ombudsman and how we relate to State and local government agencies. 

It explains our administrative improvement role and outlines our key initiatives to improve public sector administrative practices such as decision-making and complaints management.

      Improving public administration

                - Administrative Justice
                - Our Initiatives

      Effective Complaints Management

                - Why manage complaints?
                - Complaints Management Program
                - Complaints Management Resources
    
      Whistling While They Work Project

                - Managing Internal Witnesses Checklist

      State Government

                - Case Studies
    
      Local Government

                - Case Studies

      Agency Resources