This section of our website introduces the role of the Queensland Ombudsman and how we relate to State and local government agencies. 

It explains our administrative improvement role and outlines our key initiatives to improve public sector administrative practices such as decision-making and complaints management.

        Improving public administration

                - Administrative Justice
                - Our Initiatives

       Effective Complaints Management

                - Why manage complaints?
                - Complaints Management Program
                - Complaints Management Resources
    
       Whistleblowing

                - Guides for Queensland Public Sector Organisations and Officers
                - Managing Internal Witnesses Checklist 
                - The Whistling While They Work National Research Project
                - Public Interest Disclosure Legislation In Australia: A Joint Issue Paper

       State Government

                - Case Studies
    
       Local Government

                - Case Studies

       Agency Resources 

                - Complaints Management Resources
                - The Good Decision-Making Guide
                - Handling an Ombudsman Investigation
                - Unreasonable Complainant Conduct Manual
                - Tips and Traps for Regulators

        Perspective newsletters

                - State Perspective
                - Local Perspective 
                - Frontline Perspective
                - Legal Perspective