Your Privacy
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Further Information
Thank you for visiting our web site and viewing our privacy statement.
The Queensland Government has established a privacy regime for the Queensland public sector based on eleven Information Privacy Principles.
These are contained in Information Standard No 42 (IS42), which our Office also adheres to. Our privacy plan details the steps we will take to address our obligations under the privacy regime.
Privacy Plan (PDF format 822k)
Your feedback improves our service
We value your feedback. From time to time, we conduct surveys of people who have made a complaint to our Office. These surveys are conducted by a research agency to ensure your anonymity is maintained at all times.
If you do not wish to be surveyed, please email us or write to us at Communication & Research Unit, Queensland Ombudsman, GPO Box 3314, Brisbane, QLD 4001.
Cookies
We are committed to protecting the privacy of those who use this site and appreciate that visitors may have some concerns about their privacy, confidentiality and security of information they provide to us.
We currently use 'cookies' on our site. Internet cookies tag each visitor's browser with a random, unique number. The cookie simply assigns a number and does not disclose any personal information about the person using the browser.
By noting where these uniquely numbered browsers go on our site, we can study traffic patterns and improve our site.
No attempt will be made to identify users or their browsing activities. The only exception would be if a law enforcement agency exercised a warrant to inspect activity logs.
As this is a Queensland Government web site, email correspondence sent to us is treated as a public record and is retained as required by the Public Records Act 2002 and other relevant legislation.
Your name and address will not be added to a mailing list, nor will we disclose your details to third parties without your consent unless required by law, except as indicated in our Privacy Plan.
Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.
We take all reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure or destruction on this website, in accordance with the terms of Government Information Standard No. 42.
This site also contains links to web sites that are not managed by us. Please note that the Queensland Ombudsman is not responsible for the privacy, security practices or content of other sites.
If you have any questions about the way this website deals with your personal information, or about the Office’s privacy practices, please contact the Privacy Contact Officer.
You have a right to access any personal information held about you by this Office, subject to some exceptions allowed by law. For further information about how to access your personal information, see Freedom of Information.