Our Vision
Our Values
Our Objectives
Excellence in public sector decision-making and administrative practice.
In everything we do, we value the principles of:
- Fairness, independence and impartiality
- Integrity and honesty
- Respect for all people
- Professionalism and diligence
- Efficiency and responsiveness.
We use a range of strategies to achieve our vision of excellence in public sector decision-making and administrative practice. The strategies are outlined in our Strategic Plan 2009-2014.
We have four objectives that guide us in achieving our Vision:
- Promote administrative justice by providing an independent, fair and effective investigative service
To maintain an efficient and timely complaint management service, continue our focus on using informal resolution processes, conduct high quality investigations of complaints, avoid duplication of investigative effort and to make recommendations to rectify the effect o maladministration on complainants.
- Contribute to improving the quality of administrative practice in Queensland public sector agencies
Monitor the effectiveness of agencies’ internal complaint systems, provide training programs on good administrative practice, make recommendations to improve administrative practice based on our investigations and administrative reviews, provide advice to agencies to encourage good administrative practice and present reports to Parliament significant deficiencies in administrative practice.
- Ensure all sections of the community are aware of and have reasonable access to our services
Promote and monitor awareness of our role and provide all sections of the community with reasonable access to our services
- Promote organisational excellence and a skilled, committed workforce
Maintain a high standard of corporate governance, attract, develop and maintain a skilled workforce in a changing environment, foster a culture of innovation, commitment and service and provide staff with appropriate resources to deliver high quality services.
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