| Out of Jurisdiction Agency/Issue |
Definition |
Contact this agency |
| Ambulance cover |
An issue involving the levying of the “ambulance cover levy” on an electricity account |
Office of State Revenue |
| Apprenticeships / traineeships / school based training |
An issue involving an apprenticeship or traineeship |
Training Ombudsman |
| Banking |
An issue involving a bank account or services provided by a bank |
Banking and Financial Services Ombudsman |
| Bankruptcy / insolvency / liquidation / liquidators / administrators |
An issue involving personal or company bankruptcy |
Insolvency and Trustee Services Australia (for personal bankruptcy) |
| Body Corporate |
An issue involving the Body Corporate of a multi-unit dwelling (eg a block of units) |
Commissioner for Body Corporate and Community Management |
| Broadcasting (radio and television) |
An issue involving a radio or television station |
Australian Communications and Media Authority (Commonwealth Government agency) |
| Building dispute |
An issue involving a builder or licensed tradesperson or building certifiers |
Queensland Building Services Authority |
| Building Societies/Credit Union/Friendly Societies |
An issue involving a Building Society or Credit Union (eg a problem with an account) |
Australian Association of Permanent Building Societies |
| Queensland Association of Permanent Building Societies Ltd |
| Financial Co- Operative Dispute Resolution Scheme |
| Credit Union Dispute Resolution Centre |
| Business names |
An issue involving a business name (eg applying to register a business name) |
Office of Fair Trading |
| Commonwealth government agency |
An issue involving a Commonwealth government department or agency (eg Centrelink, Child Support Agency, Department of Immigration and Citizenship, Australia Post, Australian Taxation Office etc) |
Commonwealth Ombudsman |
| Company or Corporations e.g. Pty Ltd |
An issue involving a private business company or corporation |
Australian Securities and Investments Commission |
| Compulsory Third Party Premiums |
An issue involving compulsory third party car insurance |
Motor Accident Insurance Commission |
| Consumer matter |
An issue involving a product or service |
Office of Fair Trading |
| Courts |
An issue involving a court or tribunal (eg court or tribunal procedures, decisions, etc) |
Seek legal advice re appealing decision. Write to Minister for Justice and Attorney-General re. conduct of Judge/Magistrate |
| Discrimination |
An issue involving unlawful harassment or discrimination |
Anti Discrimination Commission Qld |
| Energex/Country Energex |
An issue involving the supply of electricity by Energex/Country Energex |
Energex |
| Ergon |
An issue involving the supply of electricity by Ergon |
Ergon |
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Energy Ombudsman Queensland |
| Financial services |
An issue involving financial services (eg investments, financial planning, loans, etc) |
Financial Industry Complaints Service |
| Freedom of Information (FOI) |
An issue involving an application for documents, or to amend documents, under the Freedom of Information Act 1992 Qld |
Office of the Information Commissioner |
| Gas suppliers |
An issue involving the supply of household gas services |
Office of Fair Trading (for bottled LPG gas) |
| Health Insurance |
An issue involving private health insurance |
Private Health Insurance Ombudsman |
| Insolvency/Bankruptcy |
A question, complaint about bankruptcy file |
Insolvency & Trustee Services Australia |
| Insurance brokers |
An issue involving an insurance broker's service |
Insurance Brokers Dispute Facility |
| Insurance services |
An issue involving insurance policies (eg home insurance, contents insurance, business insurance, etc) |
Insurance Ombudsman Service |
| Interstate matter |
An issue involving a government department, local council or university outside Queensland |
Australian Capital Territory Ombudsman |
| New South Wales Ombudsman |
| Northern Territory Ombudsman (Darwin) |
| Northern Territory (Alice Springs) |
| South Australian Ombudsman |
| Tasmanian Ombudsman |
| Victorian Ombudsman |
| Western Australian Ombudsman |
| Life Insurance |
An issue involving dispute over a life insurance policy |
Financial Industry Complaints Service |
| Media |
Complaints about newspaper and magazine articles and editorials |
Australian Press Council |
| Medical Treatment |
An issue about health services provided to individuals or about the quality of a health service where many consumers may be affected by a hospital or a health professional (eg doctor, nurse, psychologist, physiotherapist, osteopath, etc) |
Health Quality and Complaints Commission |
| Office of Health Practitioner Registration Boards |
| Medicare |
An issue involving Medicare claims or coverage |
Health Insurance Commission |
| Mental Health Review Tribunal |
An issue involving the Mental Health Review Tribunal (eg tribunal procedures, a decision of the tribunal etc) |
Mental Health Review Tribunal |
| Ministerial decision |
An issue involving a decision or action by a Minister of the Queensland government |
Write to the Premier |
| Police |
An issue involving the Queensland Police Service |
Crime and Misconduct Commission |
| Powerlink |
An issue involving the supply of electricity by Powerlink |
Energy Ombudsman |
| Private Dispute |
An issue involving a private business or individual |
Dispute Resolution Branch, Department of Justice and Attorney-General |
| Real Estate |
An issue involving a real estate agent |
Real Estate Institute of Qld |
| Residential Tenants Complaints |
Complaints from tenants including rental bonds |
Residential Tenancies Authority |
| Solicitors or legal services |
An issue involving the services provided by a solicitor, barrister or legal firm |
Legal Services Commission |
| Solicitors or legal services |
An issue involving solicitors legal fees |
Client Relations Centre of Queensland Law Society |
| Superannuation |
An issue involving superannuation payments or investment |
Superannuation Complaints Tribunal |
| Superannuation |
A question about superannuation |
Superannuation hotline - 1300 654 384 |
| Taxation |
A question about tax issue |
ATO |
| Telecommunications |
An issue involving a mobile telephone service, home telephone line |
Telecommunications Industry Ombudsman |
| Workplace disputes |
Protection and enforcement of the rights and obligations of workers and employers under Commonwealth workplace laws |
Australian Workplace Ombudsman |
| Wages, awards and employment |
An issue involving employment, payment of wages/salary or allowances, dismissal, award conditions or enterprise agreements |
Department of Employment and Industrial Relations – Wageline |
| Workplace health and safety |
An issue involving workplace health and safety |
Department of Employment and Industrial Relations – Wageline |
| Water |
An issue involving the supply of water to a home or business, or water rates |
Queensland Water Commission |